Shipping times vary depending on the product and are indicated on the relevant page of the website, together with the date by which the order will be dispatched. Preparation generally takes between 3 and 10 business days.
Once the order has been handed over to the courier, the delivery date is estimated by the courier itself and may vary depending on transit times.
For further information on shipping methods, conditions and costs, we recommend consulting the Delivery page.
When the order is confirmed, an email summarising your order will be sent, allowing you to track the parcel and find out the delivery date. The email address and telephone number provided with the order are always shared with the courier at the time of dispatch, allowing it to send notifications to help you follow the delivery.
If you do not receive the emails, check your junk mail folder. When placing your order online, we recommend checking that the contact details provided are correct, as the courier’s notifications depend on them.
For further information on shipping methods, conditions and costs, we recommend consulting the Delivery page.
A product purchased online can be returned within 14 days of receipt. Each return must be agreed upon in advance with our After Sales team by submitting a request through the Product Assistance form available on the Contact us page.
The consumer has the right to withdraw from the sales contract within 14 days, starting from the date on which the order is delivered by the courier, provided that the purchased products are returned intact. The integrity of the product to be returned is an essential condition for exercising the right of withdrawal.
The buyer must return the purchased product at their own expense for shipping, to Elmo & Montegrappa S.p.A., Via Cà Erizzo 43/45 36061 Bassano del Grappa (VI) – Italy. The refund will be suspended until the company receives the product.
Upon receipt of the item in intact condition, Elmo & Montegrappa S.p.A. will refund the buyer the price of the product, unless it is required to incur costs attributable to the buyer; in that case, it will be authorised to retain all or part of the price of the item as compensation.
The refund will be issued using the same payment method used for the initial transaction and excludes the delivery costs incurred by the buyer at the time of purchase.
The shipment remains entirely the customer’s responsibility until proof of receipt at our warehouse has been issued.
If the product is damaged during transport, Elmo & Montegrappa S.p.A. will notify the customer of the incident so that they can promptly file a claim against the courier they selected and obtain reimbursement for the value of the item (if insured). In this case, the product will be made available to the customer for return, while the withdrawal request will be cancelled at the same time.
Personalised and custom-made products are excluded from the right of withdrawal.
The Montegrappa online boutique offers secure payment methods, including card payments. Additional options may be available depending on the country in which the purchase is made and will be displayed directly at checkout. For further information on payment methods, please visit the Payments page.
The Montegrappa online boutique offers Klarna among its available payment methods, allowing you to split the cost of your purchase into three interest-free instalments. By selecting Klarna at checkout, you can complete the process directly on the platform, which uses security measures to protect your data and transactions.
How to pay with Klarna.
Add the products you want to your cart and select Klarna from the available payment methods.
Enter the requested details so that Klarna can assess your application. You will receive an immediate decision.
Once the payment has been approved, you will receive a confirmation email from Klarna, followed by reminders as the due dates approach. You can view and manage your purchases and the related payments through the Klarna app.
Pay in 3 interest-free instalments.
If your order is eligible, you can choose to split the amount into three interest-free instalments by entering the details of a valid credit or debit card. When your order is shipped, Klarna will send you an email summarising the payment plan. The first instalment will be charged to the card provided, on which the amount will have been pre-authorised. You can view all the information about your purchase and payment due dates in the Klarna app.
Requirements for using Klarna.
To use the service, you must:
Reside in the country where the order is placed.
Be at least 18 years old.
Have a valid payment card or bank account.
Meet Klarna’s credit eligibility requirements.
Be able to receive verification codes by SMS.
For further information, visit the Klarna Customer Service Centre or download the Klarna app.
Save your favourite items
Account 
Contact us 
Dealers 
