Warranty, Support and Repairs

The Use & maintenance section provides guidance on the proper care and maintenance of Montegrappa products and may offer helpful advice on resolving some of the most common issues.

If the problem persists after following the recommended procedures, our After-Sales team will be available to assess the situation and provide the most appropriate assistance.

To request servicing or repair for a Montegrappa product, simply complete the Product Assistance form available in the Contact us section.

Please describe your requirements as accurately as possible and attach the requested photographs. These images are essential to help our After-Sales team fully understand the issue and assess its nature. Providing additional photographs, particularly detailed images of the affected parts, will allow us to carry out a more accurate assessment and provide you with specific guidance.

Once your request has been reviewed, our After-Sales team will provide you with all the necessary instructions, including the procedure for sending in your product. Shipping arrangements must be agreed upon in advance with our team.

To help us fully understand your request, the Product Assistance form requires your first and last name, country, and either a telephone number or an email address.

In the description field, please clearly explain the issue you have encountered or the service required, specifying the product name and the collection it belongs to. You must also attach clear, detailed photographs in which the issue is clearly visible.

Providing complete information and photographic documentation will help our After-Sales team fully understand your needs and ensure that your product receives the utmost care and attention from the very first contact.

Before requesting assistance, please check whether our Frequently Asked Questions provide useful guidance to resolve your issue. The FAQ section offers clear, immediate answers to the most common questions, covering essential information about Montegrappa products and services, warranty and routine maintenance.

Servicing, repairs and overhauls of Montegrappa products are carried out exclusively by Elmo & Montegrappa S.p.A. and the network of Montegrappa Authorized Dealers, ensuring expert handling and proper care of every product.

You can request assistance by completing the Product Assistance form on our Contatti page, or by contacting your nearest Montegrappa Authorized Dealer, which you can find on our Authorized Dealers page.

When completing the Product Assistance form, it is important to provide a precise description of your requirements and attach detailed photographs clearly showing the issue. A complete and accurate set of photographs will help our After-Sales team identify the problem more quickly and direct your request towards the most appropriate solution.

Every Montegrappa product is covered by the International Warranty for 24 months from the date of purchase. For members of the Roll of Honour, coverage is extended to 36 months.

To check whether your warranty is still valid, please refer to the date of purchase and verify that it has been activated using the QR code associated with your product.

If the warranty period has expired, or if the issue is not related to a manufacturing defect, our After-Sales team remains available to assess your request and advise you on the most appropriate service options.

To activate your International Warranty, you must scan the activation QR code associated with your product after purchase. The QR code will take you to the Warranty Centre, where you can enter your personal details and link the product to your registration.

By joining the Roll of Honour, you can extend your warranty free of charge by an additional 12 months, bringing the total coverage to 36 months. You can join directly during warranty activation by selecting the relevant option, or through the link provided in your registration confirmation email.

The Montegrappa International Warranty covers manufacturing defects and defects in materials for 24 months from the date of purchase. During the warranty period, repairs relating to such defects are carried out at no cost to the customer.

If a defect cannot be remedied through repair, Montegrappa may consider replacing the product with one of identical or similar characteristics.

For full details of the warranty terms and conditions, please refer to the International Guarantee page.