Cleaning & Maintenance

To preserve the appearance and performance of your Montegrappa writing instrument over time, store it in a dry place, away from direct sunlight and heat sources. When not in use, keep it with the cap securely closed or the tip retracted, depending on the model, preferably in its case, to protect it from dust, knocks and scratches.

It is important to avoid contact with solvents and chemicals to keep the finishes in excellent condition. If you use a fountain pen, carry it with the nib pointing upwards and perform care and maintenance regularly: you can find all the necessary information on the Use & maintenance page.

A few simple precautions will help preserve the beauty and performance of your Montegrappa pen over time.

The pen should be handled correctly: with fountain pens, it is best to avoid shaking the pen to prevent air bubbles from forming, and to write without applying excessive pressure so as not to damage the nib. Regular use of the fountain pen prevents ink from stagnating.

For cleaning the surfaces, we recommend using a soft, slightly damp, lint-free cloth, while avoiding harsh cleaners and solvents. Never use alcohol under any circumstances. To clean silver, gold and precious metal components, you can refer to the question How can I clean the silver or precious metal parts of my pen?

Carefully close the cap when the pen is not in use to prevent the ink from drying out. To store the pen, we recommend using its original packaging, a pen holder or a case, avoiding direct contact with other pens, which could scratch it. It is also important to protect it from knocks and accidental drops, including when pets are present.

When travelling, it is advisable to keep the fountain pen filled and with the nib pointing upwards, in order to reduce the risk of ink leakage.

If the fountain pen is not going to be used for an extended period, it is good practice to empty the reservoir and clean the pen thoroughly before storing it: once emptied, it can also be stored horizontally inside a case.

We recommend carrying out care and maintenance regularly: you can find all the necessary information on the Use & maintenance page.

Before requesting assistance, check that the refill or ink is not empty, that the refill is correctly inserted, and that the pen has been used and stored according to the instructions described on the Use & maintenance page in the FAQs.

Do not disassemble the pen or attempt to work on the nib or the pen’s internal mechanisms yourself, as any intervention not carried out by the authorised service network may compromise the instrument’s functioning and the validity of the warranty.

If the problem persists, you can initiate a service request using the Product Assistance form available on the Contact us page. When filling out the form, describe your needs precisely and attach the requested photographs: these steps are essential to help our After Sales team fully understand the issue and assess its nature. A larger number of images, particularly detailed photographs of the parts concerned, will allow us to make a more accurate assessment and provide you with the best possible assistance.

Use a soft, damp cloth to remove stains or fingerprints from resin or celluloid parts. It is important to avoid solvents or chemicals that could damage the surfaces. Never use alcohol on celluloid parts.

Sterling silver writing instruments should be cleaned with the cloth supplied or with another lint-free cloth. If necessary, a product specifically designed for cleaning silver can be used. Dirt and oxidation in pierced details and more elaborate engravings can be removed using a silver brush or a soft toothbrush.

To clean pens with a filling system using a piston, immerse the nib in water and rotate the end cap several times to fill and empty the reservoir, until the water runs clear. Perform the same operation to clean pens equipped with a converter, by rotating its end.

Rinse the nib by holding it under a stream of lukewarm running water. Important: do not use any other liquids or detergents.

Rinsing is necessary when the ink flow is irregular or stops, when the feed system is clogged, if the ink has dried, or when changing the ink colour.

Occasional signs of oxidation may appear on the metal parts of the pen. This is a perfectly natural phenomenon that attests to the authenticity of the materials used.

To restore their shine, simply polish them gently using the cloth supplied or a dedicated lint-free cloth. If necessary, you can use a product specifically designed for cleaning precious metals, taking care to avoid solvents and chemicals that could damage the surfaces. Never use alcohol on celluloid finishes.

Dirt and oxidation in pierced details and more elaborate engravings can be removed with a silver brush or a soft toothbrush.

To preserve the shine of the metal parts over time, use the cleaning cloth supplied or another lint-free cloth, using a suitable polishing product if necessary. It is important to avoid solvents and chemicals that could damage the surfaces. Never use alcohol. Dirt and oxidation on pierced details and more elaborate engravings can be removed with a silver brush or a soft toothbrush.

When a fountain pen stops writing, in most cases the reason may be simple. First, check that the reservoir, cartridge or converter still contains ink and that the cartridge is correctly inserted.

If the ink has dried in the nib or the flow is intermittent, rinse the nib under lukewarm running water, without using any other liquids or detergents, and gently dry it with a soft, lint-free cloth. Refill the pen after cleaning. For nibs equipped with an ebonite feed, fill and empty the reservoir twice using ink to help ensure the feed system works properly.

If the problem persists even after these checks, you can initiate a service request through the Product Assistance form on the Contact us page, describing your needs precisely and attaching the requested photographs.

To preserve the quality and appearance of leather goods over time, it is advisable to protect them from prolonged exposure to direct sunlight, heat and humidity. For routine cleaning, use a soft, dry cloth, avoiding harsh detergents and products not specifically designed for leather, as these could alter the material’s characteristics. When not in use, store the item in a dry place away from direct sunlight.

To maintain the shine of the hardware, simply polish it gently using a special lint-free cloth or a soft brush.

For gold-plated hardware, if necessary, a product specifically designed for cleaning precious metals may be used, taking care to avoid solvents and chemicals that could damage the leather and surfaces.

If a Montegrappa item shows signs of wear or requires attention, you can request information about the available assistance options using the Product Assistance form on the Contact us page. When completing the form, we ask you to describe your needs precisely and attach the requested photographs. Photographs are essential to allow our After Sales team to understand the issue as clearly as possible and assess its nature. A larger number of images, particularly detailed photographs of the affected parts, will allow us to carry out a more accurate assessment and provide you with targeted guidance.

Once your request has been reviewed, our After Sales team will provide you with all the necessary information, including the procedure for sending the product. Shipping arrangements must be agreed upon with our team in advance.

We recommend avoiding any repairs carried out independently and the use of non-specific products, as these could further damage the material.

Montegrappa blankets made of virgin wool, cashmere and alpaca, as well as Montegrappa cashmere scarves, must be dry-cleaned only.

To preserve the fabric’s characteristics and softness, it is important to follow the instructions on the label. Do not wash in water, do not use chlorine bleach and do not iron.